Currently, I lead the operations team, marketing, events, partnerships and corporate activities of a central London digital startups coworking space of 200 entrepreneurs. My focus is on revenue growth and maintaining a culture of excellent customer support.
I am a project & operations manager with experience in revenue growth, team leading, digital marketing, account management and partnerships.
Looking to make use my varied skills to build impactful products and teams, in an agile and entrepreneurial work culture.
I have recruited and managed all junior team members since 2014 (3 interns and 1 apprentice), most of which became full team members. I decided we will use Trello for all projects, which, together with bimonthly planning meetings, has improved team culture and allowed us to get more done.
I was project manager for the newly designed and built website in November 2014. I coordinated the web development agency on design, features, functionality and build and managed copy writing within team. Project took 6 months.
As revenue growth is my key objective, I keep oversight of sales invoices and operational spending. I pride myself with keeping clean P&L records (in Xero), always giving an accurate reporting of our financials. I am now focusing on sales to established businesses for private offices.
I ensure a joined up message and growth across social media channels and community communications. We built a new marketing strategy in 2016, project I led and worked with a specialised agency to achieve. This included brand focus shift, social media plan, website redesign and copy. I also created PPC campaigns on Google, Facebook & LinkedIn Ads.
Ensured excellent customer service as our key-selling proposition by instilling it into our team culture as it grew. At member surveys in past 3 years, the team’s supportive proactivity was voted the most valued benefit of the space.
We host over 130 entrepreneurial events yearly (meetups, hackathons, workshops), many of which I support through advertising, organising logistics and supervising.